Studio Policies

At Arch & Glow, we want every visit to leave you glowing — and completely confident in what you’re getting. Here’s how we take care of you.

Our satisfaction guarantee

Your happiness is guaranteed. If you’re not completely satisfied with your service, just let us know within 24 hours and we’ll make it right — a complimentary touch-up, or if you’d prefer, a full refund. No stress, no awkward conversations. You should love your brows, lashes and skin every single time.

Walk-ins welcome

No appointment needed — just stop by during opening hours and we’ll take care of you. Clients are seen in order of arrival, so there may be a short wait during busy times, but we never rush your service. Planning a group or a special occasion? Give us a call ahead and we’ll do our best to set time aside for you.

Clean & hygienic, always

Your safety comes first. We use fresh cotton thread and clean, sanitized tools for every single client, disinfect our station between guests, and follow strict hygiene standards. Nothing is ever reused.

Patch tests for color & lash services

For tinting, brow lamination and lash lifts, we recommend a quick patch test at least 24 hours before your service if it’s your first time or you have sensitive skin. It takes a minute and keeps you safe from any reaction.

Health & sensitivities

Please tell us before we begin if you have:

• Allergies or sensitive, reactive skin
• Recent treatments — retinol, chemical peels, Accutane, Botox or fillers
• Any skin condition, cuts or irritation in the area
• If you are pregnant

Some services aren’t recommended on broken, sunburned or freshly exfoliated skin. If a service isn’t safe for you that day, we’ll tell you and suggest an alternative — your skin’s health always comes first.

Aftercare

For the first 24 hours after threading, waxing or tinting, avoid heavy makeup, sweating, direct sun, tanning beds and hot water on the treated area. We’ll send you home with simple aftercare tips so your results last.

Ages & guests

We’re happy to welcome younger clients — anyone under 16 should be accompanied by a parent or guardian who consents to the service.

Payment & gratuity

We accept cash and all major cards. Tips are never expected, but always appreciated.

Questions before you come in? Contact us — we’re always happy to help.